Contact Us

Last updated: November 3, 2026

You can reach Nordaltek by email, telephone, or the contact form at the bottom of this page.

Email: info@nordaltek.my — email is monitored during business hours and is the recommended channel for written records of order and return requests. We aim to reply within one business day.

Telephone: +1 202-744-6248. Customer service hours are Monday – Friday, 9:00 AM – 6:00 PM Eastern Standard Time (EST) . Calls outside those hours reach voicemail; leave your order number and a callback number and we will return the call on the next business day.

Postal address: Nordaltek, 5901 Montrose Rd Apt C1601, Rockville, MD 20852, United States. This is also the return address listed in the Return & Refund Policy.

When you contact us about an order, please have the order number or the email address used at checkout ready. For a return, include the information listed in the Return & Refund Policy: the place and date of purchase, proof of purchase, a photograph of the product, and the reason for return.

A contact form is available at the bottom of this page. Messages submitted through the form are received at info@nordaltek.my and are handled during the same service hours as telephone calls.