Shipping policy

Last updated: November 3, 2026

Nordaltek ships only within the contiguous United States. We do not deliver to P.O. boxes, APO/FPO addresses, or destinations outside the United States.

Orders are processed on the next business day after they are placed. Handling takes 1–2 business days. Once a parcel leaves our facility, transit within the United States takes 3–5 business days. The carrier is selected at dispatch based on the delivery address and service availability, and you will receive a tracking number by email when the label is created.

Shipping is free on every order. There is no minimum purchase threshold, no handling surcharge, and no remote-area fee added at checkout.

If a parcel is returned to us because the address provided at checkout was incomplete or incorrect, we will contact you at the email address on the order to arrange reshipment. Reshipment to a corrected address is free of charge. If you prefer a refund instead, the return-and-refund terms in our Return & Refund Policy apply.

Delivery timelines are estimates based on carrier performance and are not a guarantee of a specific delivery date. If a parcel is delayed beyond 10 business days from dispatch, contact us at info@nordaltek.my with your order number and we will open a trace with the carrier.