Terms of service

Last updated: November 3, 2026

These Terms of Service govern your use of  and any order you place through it. By using the site or placing an order, you agree to these Terms. If you do not agree, please do not use the site or place an order.

Nordaltek is an independent online retailer based at 5901 Montrose Rd Apt C1601, Rockville, MD 20852, United States. In these Terms, “Nordaltek,” “we,” “us,” and “our” refer to that business. “You” refers to the person using the site or placing an order.

1. Orders and acceptance
An order is confirmed only after the payment processor returns a successful authorisation and you receive an order confirmation email. A checkout message that a payment was declined does not create an order. If your card is charged but you do not receive an order confirmation email, contact info@nordaltek.my with the date, amount, and the last four digits of the card used, and we will trace the transaction.

We may refuse or cancel an order if the product is unavailable, if a pricing or description error is discovered, if the order appears fraudulent, or if accepting the order would breach applicable law. If payment has already been captured for an order we cancel, the amount will be refunded to the original payment method under the Payment Policy and Return & Refund Policy.

You may request cancellation before dispatch by emailing info@nordaltek.my with your order number. Once a parcel has been dispatched, cancellation is handled through the return process in the Return & Refund Policy.

2. Shipping and delivery
We ship only within the contiguous United States. We do not deliver to P.O. boxes, APO/FPO addresses, or destinations outside the United States. Handling takes 1–2 business days, and transit within the United States takes 3–5 business days once the parcel is with the carrier. Shipping is free on every order. The full shipping terms, including how we handle parcels returned to us because of an incomplete or incorrect address, are set out in the Shipping Policy.

Delivery timelines are estimates based on carrier performance and are not a guarantee of a specific delivery date. Risk of loss passes to you when the carrier delivers the parcel to the address provided at checkout.

3. Payment
Nordaltek accepts Visa, MasterCard, and PayPal. All prices on  are stated in United States dollars. The total shown at checkout includes the product price and shipping; shipping is free on all orders within the contiguous United States. No additional handling, processing, or currency-conversion fee is added by Nordaltek after the order is confirmed. If your card issuer applies a foreign transaction fee because your card is denominated in another currency, that fee is set by your issuer and is not charged by us. The Payment Policy sets out the full payment terms.

4. Returns and refunds
You may return any item within 30 calendar days of the date you receive it. The return does not need to be tied to a defect, damage, or quality issue. Returns are free. We do not charge a return shipping fee, and we do not deduct a restocking fee from your refund. The return address is:

Nordaltek
5901 Montrose Rd Apt C1601
Rockville, MD 20852
United States

To start a return, email info@nordaltek.my with the place and date of purchase, proof of purchase, a photograph of the product, and a short note on why you are returning it. We will reply with return instructions. Please do not send an item back before receiving those instructions.

Once your return arrives at the address above, we inspect it and process the refund within 1–2 business days. The refund is issued to the original payment method within 10 business days of our receipt of the return. Your bank or card issuer then posts the credit within 7–10 business days after the refund is issued. We will confirm the refund by email or telephone once it has been issued. The Return & Refund Policy sets out the full procedure, including how damaged items are handled.

5. Product information
We describe products on the site as accurately as we can. Minor differences in colour, packaging, or appearance may occur between the description and the item delivered. If a product arrives damaged or does not match the description in a material way, contact info@nordaltek.my before returning it so we can arrange a replacement or refund under the Return & Refund Policy.

6. Privacy
We collect and use personal information as described in the Privacy Policy. That policy explains what we collect, why we collect it, who receives it, how long we retain it, and how to exercise access, correction, deletion, or portability rights under applicable law, including the GDPR and the CCPA. Privacy requests can be sent to info@nordaltek.my with the subject line “Privacy Request.”

7. Site use
You agree to use  only for lawful purposes and in a way that does not interfere with the site or with other users. You must not attempt to gain unauthorised access to the site, submit false order information, use the site to distribute malware, scrape the site at a volume that affects its operation, or use the site in breach of applicable law.

8. Intellectual property
The Nordaltek name, logo, site design, text, and product images are owned by Nordaltek or used with permission. You may view and print pages for personal, non-commercial use in connection with placing an order. You may not copy, reproduce, modify, distribute, or use site content for commercial purposes without our written permission.

9. Third-party services
PayPal and our payment gateway operate under their own terms and privacy policies. If you pay with PayPal, PayPal’s buyer terms apply to that transaction in addition to Nordaltek’s payment, return, and refund terms. Links to third-party sites are provided for convenience; we do not control those sites and are not responsible for their content or practices.

10. Limitation of liability
To the fullest extent permitted by law, Nordaltek is not liable for indirect, incidental, special, or consequential damages arising from your use of the site or from an order, including loss of profit, loss of data, or business interruption. Our total liability for any order will not exceed the amount you paid for that order. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable consumer law.

11. Indemnity
You agree to indemnify Nordaltek against claims, losses, and reasonable costs arising from your misuse of the site or your breach of these Terms, to the extent permitted by law. This does not apply to claims caused by Nordaltek’s own negligence or breach of these Terms.

12. Changes to these Terms
We may update these Terms from time to time. The revised version will be posted on this page with a new last-updated date. If a change affects an order you have already placed, we will handle that order under the Terms in effect when the order was confirmed, unless applicable law requires otherwise. Continued use of the site after a revised version is posted means you accept the revised Terms.

13. Governing law and disputes
These Terms are governed by the laws of the State of Maryland, United States, without regard to conflict-of-law rules. If a dispute arises, you agree to contact us first at info@nordaltek.my so we can try to resolve it. If a dispute cannot be resolved informally, it may be brought in the state or federal courts located in Maryland, unless applicable consumer law gives you the right to bring a claim elsewhere.

14. General
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver of that provision. These Terms, together with the Shipping Policy, Return & Refund Policy, Privacy Policy, Payment Policy, Contact Us page, About Us page, and FAQ page, form the agreement between you and Nordaltek for use of the site and for orders placed through it.

15. Contact
Nordaltek
5901 Montrose Rd Apt C1601
Rockville, MD 20852
United States

Email: info@nordaltek.my
Telephone: +1 202-744-6248
Customer service hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Standard Time (EST)

A contact form is available at the bottom of the Contact Us page. Messages submitted through the form are received at info@nordaltek.my and are handled during the same service hours as telephone calls.